1. Requesting a refund
Email support@micolpe.com within 14 days of purchase from the address used for the order. Include the Polar order number and the reason for your request.
2. Digital services already used
A request may be refused or adjusted when the access period has been substantially used or Poster credits have already been consumed, except where the Service is defective or mandatory consumer law provides otherwise.
3. Duplicate payment or delivery failure
A confirmed duplicate payment, or a paid order that cannot be applied to the account after verification, may be refunded. Contact us before placing the order again.
4. Processing
Accepted refunds are issued by Polar to the original payment method. The time needed to appear then depends on the bank or payment-method issuer.